The user can view the Status of their Requests at any time
using the Request Status page. This page
allows the user to view all requests including both open and closed
requests. The user may view the details
of each of their Requests. When viewing
the details of a Request, the user will be able to view all Questions (fields)
and their corresponding Answers (values) configured as Solutions. The user can view the attached notes history,
enter new notes, attaché documents and other files, and search the Help Desk
Knowledgebase.
- The following is an example of the Request Status
page. You define the instructions
that the user sees. The
instructions are defined in the Request and Help Desk Features Management
page.
- The user clicks the
button to display matching Requests as shown
below:
- The use clicks on the Retrieve
icon to open the Request in Request
Details page as shown below:
- The
icon is used to attach notes. It opens a memo field for entering
notes. The user clicks 
to save and submit their note. Their note is then displayed in the
Notes list. An unlimited number of
notes may be added. When a note is
saved, a Task is assigned to review the note and an email notification is
sent to the specified administrative individual or group. Notes provide a convenient method of
documenting correspondence.
