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Orders Features in Detail
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Submitted Status:

This is a temporary status that is assigned to orders when being created in Order Management or when submitted by visitors in the Visitor portion of the Website.  When an Order is saved by an administrator or submitted by a Visitor, PORTALPRODIGY reconciles the inventory availability and if everything reconciles the Order Status is set to Pending.  If an order persists with a status of Submitted it means the order could not be reconciled.  Orders cannot be reconciled when inventory becomes unavailable from the time the item is added to the cart and the time the order is submitted.  Under normal circumstances PORTALPRODIGY will respond with a notification to the user that there is insufficient inventory along with instructions for adjusting the order.  If for some reason the user does not receive or respond to this (a broken Internet connection would be a likely cause), the order will persist with the Submitted status. 

 

Correcting the problem is simple:

 

  • Save the Order again.
  • If the Order cannot be reconciled you will be prompted to correct it. 
    • Adjust the order accordingly.
    • Save the order again.

 


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