Either from the View Request Status page or by direct link,
users can be given the ability to search your Request and Help Desk
Knowledgebase. Users will only be able
to search and view fields that have Include in Knowledgebase set to Yes. The Search feature permits users to limit
their search to specific Request Types and Information Types
(questions/fields).
- The user enters their search word or phrase in the
For field and clicks
.
- An Advanced Search option
provides additional search capability
which is shown below:
- Search results appear as follows:
- To view a Request’s details, the user clicks on
:
