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Requests and Help Desk Features in Detail
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Request Priorities Management page:

Used to define a standard list of priorities that can be assigned to Requests. 

 

Create Request Priority Selections - Click on Add New Item link to create or click on existing description to edit a Request Priority.

 

  • Description: enter the Request Priority.  E.g. Low, Medium, & High.
  • Active: defaults to “Yes”.  Set to “No” to deactivate the Request Priority, removing it as a selection from lookup list boxes. 

 


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