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Requests and Help Desk Features in Detail
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Request Status Management page:

Used to define a standard list of statuses that can be assigned to Requests. 

 

Create Request Status Selections - Click on Add New Item link to create or click on existing description to edit a Request Status.

 

 

  • Description: enter the Request Priority.  E.g. Pending, Assigned, & Completed.
  • Active: defaults to “Yes”.  Set to “No” to deactivate the Request Status, removing it as a selection from lookup list boxes.  

 


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