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Requests and Help Desk Features in Detail
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Search Help Desk Knowledgebase:

A search option similar to the Discussions Search is used to search the Help Desk Knowledgebase.  Users may select a Request Type and Information Type (Field/Question) as filters to limit search and enter a keyword or phrase to search.  Only Request (Question) fields marked for inclusion in Knowledgebase are searchable.  See Request Form Management for configuration instructions.

 


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