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Requests and Help Desk Features in Detail
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How to Log Time to Requests and Work Orders:

Time can be logged both automatically and entered manually. 

 

When entering new Requests, time can be automatically logged by clicking the Start button.  Clicking the Stop button or closing the Request Entry page causes the entry of an ending time. 

 

Tickler Management and Task Management also have Start and Stop buttons for automatically logging time. 

 

Manual entry of time is accomplished by clicking on a Task from anyone of the pages listing tasks, then clicking Log Time button.  The start and end dates are automatically entered along with the Request and the Task.  You can select different dates and different Request and Task.  You can manually enter the start and end times and save the entry.  The page automatically prepares the next entry.  When finished making entries, select Close.

 


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