Permitted users can submit questions to experts in specific areas of Expertise (Expertise Topics).  Upon submission of the user’s question, The Ask the Expert feature automatically emails the question along with contact information to each Expert matching the Expertise Topics that were selected by the user.  Experts can then respond directly to the user.

Benefits of the Ask the Expert feature include:

• Provides value added service to customers, members, and/or constituents.
• No cost to your organization to provide the service.
• Supplement to Help Desk and Support system.
• Source of leads for authorized experts.
• Optional revenue source.
• Self administering.