This is a temporary status that is assigned to orders when
being created in Order Management or when submitted by visitors in the Visitor
portion of the Website. When an Order is
saved by an administrator or submitted by a Visitor, PORTALPRODIGY reconciles
the inventory availability and if everything reconciles the Order Status is set
to Pending. If an order persists with a status of Submitted it means the order could not
be reconciled. Orders cannot be
reconciled when inventory becomes unavailable from the time the item is added
to the cart and the time the order is submitted. Under normal circumstances PORTALPRODIGY will
respond with a notification to the user that there is insufficient inventory
along with instructions for adjusting the order. If for some reason the user does not receive
or respond to this (a broken Internet connection would be a likely cause), the
order will persist with the Submitted status.
Correcting the problem is simple:
- Save the Order again.
- If the Order cannot be reconciled you
will be prompted to correct it.
- Adjust the order
accordingly.
- Save the order again.
