This chapter describes the Ask the Expert feature component
in detail. Using this feature, permitted
users can submit questions to experts in specific areas of Expertise (Expertise
Topics). Upon submission of the user’s
question, The Ask the Expert feature automatically emails the question along
with contact information to each Expert matching the Expertise Topics that were
selected by the user. Experts can then
respond directly to the user.
Benefits of the Ask the Expert
feature include:
- Provides value added service to
customers, members, and/or constituents.
- No cost to your organization to
provide the service.
- Supplement to Help Desk and Support
system.
- Source of leads for authorized
experts.
- Optional revenue source.
- Self administering.
