PORTALPRODIGY contains a sophisticated error management
system that minimizes the potential for data loss and system interruption. When an error is generated on the
PORTALPRODIGY web-server, PORTALPRODIGY gathers available information about the
error, logs this information in an error log file on the web-server, then
presents the information to the user as shown below.
The error message contains a Help Desk link. When clicked on, the Help Desk link creates an
email message in the users default email program. This email identifies the website and
describes the error. The Help Desk link
is configurable in Features Administration.
Errors generated in the users browser such as script errors
are managed directly by the users browser and not handled by
PORTALPRODIGY.
