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In the interest of keeping customers' cost low and performance high, we provide an assortment of self-help support tools free of charge!
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A wealth of information is available to all registered Super Users and IBCA's from our document library. Browse the library by category or search by keyword.
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Our latest searchable administration manual is always available online by clicking here. Select items from the table of contents or search the index.
If you prefer to work from a printed version, download sections in PDF format and print as many copies as you need for internal use. Click here for download option.
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Quick Tutorials
In a hurry? Get started immediately with our Quick Tutorials. Designed to work as a companion to the Portal Prodigy Administration Manual, Quick Tutorials is a collection of abridged step by step instructions to administering, configuring and using the Portal Prodigy System. Organized by feature and business activities, this Resource Category makes it easy to find and implement simple solutions to what appear to be complex challenges. Click here.
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Troubleshooting Hints & Helpers
From time to time, our users run into a special situation or exception that poses a special challenge. As we troubleshoot those circumstances and discover or build unique solutions, we document them here.
Interactive Administration Help Pages
Contains a copy of each administration page with interactive help for each field and option on the page. Click here.
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Advanced Support
Signup for Annual Standard Support Plan which provides one year of patches, enhancements, upgrades, and 8 X 5 online support including all new features and enhancements. Additionally provides online access to private online user discussion groups and specialized Portal Prodigy community support. Click Here
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Standard Support Discussion Group
Private user community self-help discussion group secured for access by PortalProdigy Standard Support Members.
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Third Party Experts
Available to Standard Support Members - Building a World-Class online operation requires contribution from diverse expertise and talent. Portal Prodigy is building a network of experts in such areas as advertising, marketing, legal, networks, computer hardware and software, sales, accounting and other specialties. Click here to learn more. |
