Customers can access the status of their Requests from the
Request Selection page by clicking on a Status button; from a link within the
site; or from a link on their contact personal menu. The link displays Request Status page with
ability list their open Requests (Requests without Closed Date) or closed
Requests (Requests with Closed Date).
They can also search by specific Request Ticket # and Request date
range. Each Request includes link to display the details of the Request and
permits them to attach notes. When a
note is attached, an email notification is automatically sent to each member of
the specified notification group or individual.
